Introduction

In this issue of our newsletter, we cover a number of core topics including some key personnel changes, new recruitment and as well as our Product News Update, which at this time of year is quite comprehensive with details of  webinars then through to our CRM  public scheduled training courses including our new Social Media training courses for MAS clients to maximise their investment in CRM and show how ‘Social CRM’ can help deliver more leads and opportunities.

Finally, we are looking out for some ’guinea pigs’ to test drive our new Helpdesk Self Service functionality prior to fully launching this…so all in all, there is a lot in today’s news letter.
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Changes in the MAS Team
Leavers, Joiners and a Recruitment Drive
by Gary

Kate Freeman, our longest serving member of staff has now left MAS to pursue a career in teaching. Kate has been with us since we opened the Worcester office in 2001 and has been a key and stalwart member of the team, in fact, for all things GoldMine , I have for years asked Kate’s advice.  As Kate says....
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CRM and Social Media MAS Company Page
 

Whilst we put together our newsletter on a bi-monthly or so basis, we are now striving to do regular Tweets and publish news to to our LinkedIn Company and Facebook pages any items of interest as they appear. This includes new Blogs and any CRM articles we have found that may be useful to your own business, as well as keeping you up to date with product launches, changes etc.

So, if you want to find out the latest, then, please Follow Us on our LinkedIn Company page
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Product News - GoldMine and ACT! New Releases and Focus plus new integration options
Constant Contact Email and CTI
 

This newsletter focusses on ACT! and GoldMine and a new third party call dialling solution from Synety. The next edition will feature our other products…Meanwhile read on to find out why GoldMine was in the Wall Street Journal this Summer, not just once but twice!....yes, hold the frontpage or is that frontrange!  
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CRM and Social Media Training Courses available this Autumn
GoldMine, ACT! and 'LinkedIn for Business' Workshops
 
MAS continue to believe that investment in training and keeping up to date is critical for clients to maximise their use of CRM. Whilst we mostly provide onsite training either in Half Day or Full day chunks, many clients continue to use our Scheduled Training courses to send delegates to train either new users or to refresh other users on how to get the most out of their system.  all course can now be booked online....
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New Client Self Service Login
A Request for Trial users

We are looking to start a trial with a pilot group of clients who are able to create their own support cases directly into our SAGE CRM Helpdesk system.  This will be started during September and you will be contacted by your Account Manager.  We are looking for a core of 5-10 clients who will can develop this functionality and then offer to all clients on active support contracts over the next few months.

The system will l then be further enhanced with any ideas over the holiday period….is it still too early to mention the it "X-xxx" word?
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