This month (November) has seen the launch of MS Dynamics CRM 2013, the biggest change to the product for almost three years. MS CRM 2013 has a very different ‘look and feel’, which has taken some users by surprise if they were on the MS CRM Online edition.  For MAS Clients, the majority of whom are on either Partner Hosted or On-Premise deployments, we show you what these changes are and start to consider how they will impact your users and how you need to plan for these changes.

Also, there are still some training places available for our Social Media LinkedIn Courses for December in Worcester and London.

Finally, we launched our 2013 MAS Customer Survey. and this newsletter contains a last chance to take part. 

Earlier this month saw the launch of MS Dynamics CRM 2013 Online, the biggest change to the product for almost three years. MS CRM 2013 has a very different ‘look and feel’, which has taken some users by surprise if they were on the MS CRM Online edition.

For MAS Clients, the majority of whom are on either Partner Hosted or On-Premise deployments, you have some time to prepare.  So, this month we show you what these changes are, how they will impact your users and how you can start to plan for these changes and their benefits on your own system.

At this point, it still being November, well just, we have avoided mention of the festive season, but we do still intend to hold two Social Media training dates in December, one at Worcester and one at our central London training facilities...

Earlier this month, we also conducted our “2013 Customer Survey and Customer Satisfaction  Survey” which we have been holding since around 2001, using the same simple rating (1-6) on our performance and with a extra comments structure.