We are looking to start a trial with a pilot group of clients who are able to create their own support cases directly into our SAGE CRM Helpdesk system.  This will be started during September and you will be contacted by your Account Manager.  We are looking for a core of 5-10 clients who will can develop this functionality and then offer to all clients on active support contracts over the next few months.

The system will l then be further enhanced with any ideas over the holiday period….is it still too early to mention the it "X-xxx" word?